Smooth First Days
One onboarding flow kicks off tasks for HR, IT, and the manager at the same time.
ServiceNow HR Service Delivery (HRSD)
"Who Do I Ask About That?" HR Process, Linked to Your ERP.
Employees ask HR the same questions over and over, by email, chat, and in the hallway. ServiceNow HR Service Delivery gives them one place to ask and gives HR one directory to work from.
ServiceNow Partner
Acumatica Gold Certified Partner
Helping Businesses Since 1952
Free 20-Minute Check
Sound Familiar?
HR Answers the Same Questions Every Day.
New hires wait on laptops and logins. Managers email HR about time off, pay, and policies. Every request is a one-off, and nothing is tracked.
That's the Work Gap in HR.
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New hire setup spread across HR, IT, and managers
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The same policy questions answered by hand
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Requests with no record of who handled them
What Changes
What Changes With ServiceNow HR?
Every HR request has an owner and a record.
Answers Without Asking
Employees find common answers themselves, in one place.
Private by Design
Sensitive HR cases are only seen by the people who should see them.
A Record of Everything
Every request is tracked, so nothing depends on someone's memory.
How It Connects
One New Hire.
Every Team in Sync.
Hiring someone touches HR, IT, managers, and often your ERP. ServiceNow runs it as one flow instead of a dozen emails.
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HR starts the new hire in ServiceNow
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IT gets tasks for the laptop and logins
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ERP access is requested and approved
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The manager gets a first-week checklist
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The new hire has what they need on day one
The PTP Way
We Close the Gap First. Then We Build.
Here's how it works: We help businesses build the right foundation for today while creating a clear path toward tomorrow. From optimizing the technology and processes you rely on now to scaling toward intelligent automation and AI, we guide you through every step of the journey, from start to finish.
1. Find the Gap
Our foundation, we start with one process. Who asks, who says OK, and reveal bottlenecks. Presenting a clear starting point with our free Work Gap Check.
2. Fit It to You
We empower your agents with ServiceNow enhancements around your people your workflows and your rules. Not a boxed setup.
3. Connect and Launch
We merge the process with your ERP and existing tools. Then we test it with your team, refine workflows and launch with confidence.
4. Stay With You
We remain connected as your business evolves and workflows are optimized. Ready to help implement the next improvement and build momentum with every step.
Works With Your ERP
Keep Your ERP.
Add What's Missing.
Run Acumatica, Microsoft Dynamics or any ERP platform?
Keep what works. Nothing vital gets ripped out.
Platform upgrades and technology decisions are based on what your business needs today and where you’re headed tomorrow.
The Free Work Gap Check
Bring Us Your Messiest Process.
In just 20 minutes, you’ll walk away with four things: A clear view of your biggest operational gap, an estimated time of repair, a simple sketch of a solution that connects with your ERP, and an honest answer on whether ServiceNow is the right fit for your business.
No pressure. No guesswork. Just clarity, even if ServiceNow isn’t the answer yet.
FAQ
ServiceNow HR Questions &
Plain Answers
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What is ServiceNow HR Service Delivery?
It's the part of ServiceNow that runs HR requests: onboarding, questions, changes, and cases, all tracked in one place.
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Does it replace our HR or payroll system?
No. It works next to them. Your HR or payroll system keeps the records. ServiceNow handles the requests and tasks around them.
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Is HR information kept private?
Yes. HR cases can be limited to only the people who should see them.
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Can it work with IT and our ERP?
Yes. One onboarding flow can create IT tasks and ERP access requests at the same time, so nothing waits on an email.
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Who sets it up?
PTP does, start to finish. We're a ServiceNow partner and an Acumatica Gold Certified Partner, so one team handles ServiceNow and your ERP.
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Ready to get started?
Stop Waiting & Start Building
Start with a free Work Gap Check to identify where your process gets stuck and where improvements will have the greatest impact. Together, we prioritize what matters most based on your needs, budget, and readiness. Then we connect your systems, launch the solution, and put it to work.
Premier stays by your side beyond implementation, helping you stabilize your technology, optimize workflows, empower your team, and maximize business growth.
Ready When You Are
Give Your Workforce
One Hub for Inquiries.
20 minutes. Your messiest process. A clear first fix.