Smooth First Days
One onboarding flow kicks off tasks for HR, IT, and the manager at the same time.
ServiceNow HR Service Delivery (HRSD)
"Who Do I Ask About That?" HR Requests in One Place.
Employees ask HR the same questions over and over, by email, chat, and in the hallway. ServiceNow HR Service Delivery gives them one place to ask, and gives HR one list to work from.
ServiceNow Partner
Acumatica Gold Certified Partner
Helping Businesses Since 1952
Free 20-Minute Check
Sound Familiar?
HR Answers the Same Questions Every Day.
New hires wait on laptops and logins. Managers email HR about time off, pay, and policies. Every request is a one-off, and nothing is tracked.
That's the Work Gap in HR.
✓
New hire setup spread across HR, IT, and managers
✓
The same policy questions answered by hand
✓
Requests with no record of who handled them
What Changes
What Changes With ServiceNow HR
Every HR request has an owner and a record.
Answers Without Asking
Employees find common answers themselves, in one place.
Private by Design
Sensitive HR cases are only seen by the people who should see them.
A Record of Everything
Every request is tracked, so nothing depends on someone's memory.
How It Connects
One New Hire. Every Team in Sync.
Hiring someone touches HR, IT, managers, and often your ERP. ServiceNow runs it as one flow instead of a dozen emails.
✓
HR starts the new hire in ServiceNow
✓
IT gets tasks for the laptop and logins
✓
ERP access is requested and approved
✓
The manager gets a first-week checklist
✓
The new hire has what they need on day one
The PTP Way
We Close the Gap First. Then We Build.
Here's how it works, start to finish.
1. Find the Gap
We look at one process. Who asks, who says OK, and where it gets stuck. This is the free Work Gap Check.
2. Fit It to You
We set up ServiceNow around your people and your rules. Not a boxed setup.
3. Connect and Launch
We link it to your ERP and your other tools, test it with your team, and turn it on.
4. Stay With You
We train your people and stay close as you add the next fix.
Works With Your ERP
Keep Your ERP. Add What It's Missing.
Run Acumatica or Microsoft Dynamics? Keep it. Nothing gets ripped out. We're a ServiceNow partner and an Acumatica Gold Certified Partner, so one team handles both sides. No finger-pointing between vendors. We've helped businesses run their systems since 1952.
The Free Work Gap Check
Bring Us Your Messiest Process.
In 20 minutes, you'll get four things: where your biggest gap is, what it costs you in hours, a simple sketch of the fix with your ERP in it, and a straight answer on whether ServiceNow is right for you. Even if the answer is no.
FAQ
ServiceNow HR
Questions
-
What is ServiceNow HR Service Delivery?
It's the part of ServiceNow that runs HR requests: onboarding, questions, changes, and cases, all tracked in one place.
-
Does it replace our HR or payroll system?
No. It works next to them. Your HR or payroll system keeps the records. ServiceNow handles the requests and tasks around them.
-
Is HR information kept private?
Yes. HR cases can be limited to only the people who should see them.
-
Can it work with IT and our ERP?
Yes. One onboarding flow can create IT tasks and ERP access requests at the same time, so nothing waits on an email.
-
Who sets it up?
PTP does, start to finish. We're a ServiceNow partner and an Acumatica Gold Certified Partner, so one team handles ServiceNow and your ERP.
-
How do we get started?
Book the free Work Gap Check. In 20 minutes we'll find the process that costs you the most and sketch the fix.
Ready When You Are
Give Your People One Place to Ask.
20 minutes. Your messiest process. A clear first fix.