The Right Tech, Every Time
Jobs go to the tech with the right skills, in the right area, with the right parts.
ServiceNow Field Service Management
Where's My Tech? Field Service, Tied to Your ERP.
Jobs, techs, schedules, and parts in one place. We set up ServiceNow Field Service and connect it to Acumatica or Business Central, so every finished job turns into stock and billing without re-typing.
ServiceNow Partner
Acumatica Gold Certified Partner
Helping Businesses Since 1952
Free 20-Minute Check
Sound Familiar?
The Job's Done. So Why Hasn't It Been Billed?
Your tech finished the job on Tuesday. The paperwork got to the office on Friday. Someone typed the parts into the ERP on Monday. The invoice went out a week late.
Now multiply that by every job, every week. That's the Work Gap in field service.
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"Where's my tech?" calls from customers
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Work orders on paper or in text messages
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Parts used on jobs that never make it back to stock
What Changes
What Changes With ServiceNow Field Service
From the first call to the final invoice, every step has an owner and a record.
Fewer Calls to the Office
Customers get updates on their job, so they don't have to call and ask.
Parts Stay Right
Parts used on the job come off your ERP stock when the tech closes it.
Bill Sooner
Closed jobs send hours and parts to your ERP, so billing isn't waiting on paperwork.
One Job, Start to Finish
One Job. Nothing Typed Twice.
Here's what it can look like for a team that sends techs out to jobs.
Without the connection, the same job means phone calls, emails, and the same info typed three times. The invoice goes out days later.
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A customer calls. A ticket opens in ServiceNow with their info already pulled from your ERP.
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The right tech gets the job, and knows which parts to bring.
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The tech closes the job on their phone.
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The parts come off your stock in Acumatica or Business Central.
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The invoice is ready to go. Nobody chased anyone.
A PTP Client Story
LVT Fixed the Money Side First. Now They Run ServiceNow Too.
LiveView Technologies (LVT) builds mobile security units in Utah. Their books and their shop floor ran on separate systems, so people moved data by hand. PTP set them up on Acumatica.
Today LVT runs ServiceNow next to Acumatica. That's the setup this page is about: your ERP for the money, ServiceNow for the work.
"Before Acumatica, you could literally watch inventory change when no one was in the system."
Andrew Gale, CFO and COO, LiveView Technologies (via Acumatica)
What changed after the move to Acumatica, per Acumatica's published story:
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Financial closes 66% faster
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AP and AR processed 50% faster
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The financial close now takes five days
The PTP Way
We Close the Gap First. Then We Build.
Here's how it works, start to finish.
1. Find the Gap
We look at one process. Who asks, who says OK, and where it gets stuck. This is the free Work Gap Check.
2. Fit It to You
We set up ServiceNow around your people and your rules. Not a boxed setup.
3. Connect and Launch
We link it to your ERP and your other tools, test it with your team, and turn it on.
4. Stay With You
We train your people and stay close as you add the next fix.
Works With Your ERP
Keep Your ERP. Add What It's Missing.
Run Acumatica or Microsoft Dynamics? Keep it. Nothing gets ripped out. We're a ServiceNow partner and an Acumatica Gold Certified Partner, so one team handles both sides. No finger-pointing between vendors. We've helped businesses run their systems since 1952.
The Free Work Gap Check
Bring Us Your Messiest Process.
In 20 minutes, you'll get four things: where your biggest gap is, what it costs you in hours, a simple sketch of the fix with your ERP in it, and a straight answer on whether ServiceNow is right for you. Even if the answer is no.
FAQ
ServiceNow Field Service
Questions
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What is ServiceNow Field Service Management?
It's the part of ServiceNow that runs field work: work orders, scheduling, dispatch, a mobile app for techs, and parts tracking. Every job has an owner, a status, and a record.
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Does ServiceNow Field Service work with Acumatica and Business Central?
Yes. We connect it to your ERP so customer and equipment info flows in, and parts used and hours worked flow back for stock and billing.
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Can techs use it on their phones?
Yes. Techs can see their jobs, update status, log parts, and close work from a mobile app.
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Is it only for big field teams?
No. We offer it to every business we serve. We start with the one workflow that hurts most and grow from there.
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Who sets it up?
PTP does, start to finish. We're a ServiceNow partner and an Acumatica Gold Certified Partner, so one team handles the field side and the ERP side.
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How do we get started?
Book the free Work Gap Check. In 20 minutes we'll look at how a job moves today, find where it gets stuck, and sketch the fix.
Ready When You Are
Get Your Techs and Your ERP on the Same Page.
20 minutes. How one job moves today. A clear first fix.