The Right Tech, Every Time
Jobs go to the tech with the right skills, in the right area, with the right parts.
ServiceNow Field Service Management
Where's My Tech?
Field Service,
Tethered to Your ERP.
Jobs, techs, schedules, and parts in one place. We set up ServiceNow Field Service and connect it to your ERP, so every finished job turns into stock and billing without re-typing.
ServiceNow Partner
Acumatica Gold Certified Partner
Helping Businesses Since 1952
Free 20-Minute Check
Sound Familiar?
The Job's Done.
So Why Hasn't It Been Billed?
Your tech finished the job on Tuesday. The paperwork got to the office on Friday. Someone typed the parts into the ERP on Monday. The invoice went out a week late.
Now multiply that by every job, every week. That's the Work Gap in field service.
✓
"Where's my tech?" calls from customers
✓
Work orders on paper or in text messages
✓
Parts used on jobs that never make it back to stock
What Changes
What Changes With ServiceNow Field Service?
From the first call to the final invoice, every step has an owner and a record.
Fewer Calls to the Office
Customers get updates on their job, so they don't have to call and ask.
Parts Stay Right
Parts used on the job come off your ERP stock when the tech closes it.
Bill Sooner
Closed jobs send hours and parts to your ERP, so billing isn't waiting on paperwork.
One Job, Start to Finish
One Job.
Nothing Typed Twice.
Here's what it can look like for a team that sends techs out to jobs.
Without the connection, the same job means phone calls, emails, and the same info typed three times. The invoice goes out days later.
✓
A customer calls. A ticket opens in ServiceNow with their info already pulled from your ERP.
✓
The right tech gets the job, and knows which parts to bring.
✓
The tech closes the job on their phone.
✓
The parts come off your stock in Acumatica or Business Central.
✓
The invoice is ready to go. Nobody chased anyone.
The PTP Way
We Close the Gap First. Then We Build.
Here's how it works: We help businesses build the right foundation for today while creating a clear path toward tomorrow. From optimizing the technology and processes you rely on now to scaling toward intelligent automation and AI, we guide you through every step of the journey, from start to finish.
1. Find the Gap
Our foundation, we start with one process. Who asks, who says OK, and reveal bottlenecks. Presenting a clear starting point with our free Work Gap Check.
2. Fit It to You
We empower your agents with ServiceNow enhancements around your people your workflows and your rules. Not a boxed setup.
3. Connect and Launch
We merge the process with your ERP and existing tools. Then we test it with your team, refine workflows and launch with confidence.
4. Stay With You
We remain connected as your business evolves and workflows are optimized. Ready to help implement the next improvement and build momentum with every step.
Works With Your ERP
Keep Your ERP.
Add What's Missing.
Run Acumatica, Microsoft Dynamics or any ERP platform?
Keep what works. Nothing vital gets ripped out.
Platform upgrades and technology decisions are based on what your business needs today and where you’re headed tomorrow.
The Free Work Gap Check
Bring Us Your Messiest Process.
In just 20 minutes, you’ll walk away with four things: A clear view of your biggest operational gap, an estimated time of repair, a simple sketch of a solution that connects with your ERP, and an honest answer on whether ServiceNow is the right fit for your business.
No pressure. No guesswork. Just clarity, even if ServiceNow isn’t the answer yet.
FAQ
ServiceNow Field Service Questions &
Plain Answers
-
What is ServiceNow Field Service Management?
It's the part of ServiceNow that runs field work: Work orders, scheduling, dispatch, a mobile app for techs, and parts tracking. Every job has an owner, a status, and a record.
-
Does ServiceNow Field Service work with my ERP?
Yes. We connect ServiceNow to the ERP platform of your choice and integrate your solutions to create a connected technology ecosystem. Customer and equipment information flows into ServiceNow, while parts used and hours worked flow back to your ERP for accurate inventory tracking and billing.
By connecting your ERP, ServiceNow, and complementary ISV applications, we help your systems share data seamlessly, reduce manual entry, and streamline operations from end to end.
-
Can techs use it on their phones?
Yes. Techs can see their jobs, update status, log parts, and close work from a mobile app.
-
Is it only for big field teams?
No. We offer it to every business we serve. We start with the one workflow that hurts most and grow from there.
-
Who sets it up?
Premier supports your business from start to finish. As both a ServiceNow partner and an ERP value-added reseller (VAR), we bring the field service and ERP sides together under one team for a more connected, seamless experience.
We also understand open APIs and can help integrate several ERP platforms, connecting your existing systems to support your business needs today and future growth.
-
Ready to get started?
Stop Waiting & Start Building
Start with a free Work Gap Check to identify where your process gets stuck and where improvements will have the greatest impact. Together, we prioritize what matters most based on your needs, budget, and readiness. Then we connect your systems, launch the solution, and put it to work.
Premier stays by your side beyond implementation, helping you stabilize your technology, optimize workflows, empower your team, and maximize business growth.
Ready When You Are
Get Your Techs & Your ERP on the Same Page.
20 minutes. How one job moves today. A clear first fix.