Customers and Contacts
Customer and contact info comes from Business Central, so every case in ServiceNow starts complete.
ServiceNow + Microsoft Dynamics 365 Business Central
Business Central Runs the Money. ServiceNow Runs the Work.
We connect Business Central and ServiceNow so orders, stock, and billing stay in sync with the work your team does every day. One partner for both sides, helping businesses run their systems since 1952.
ServiceNow Partner
Acumatica Gold Certified Partner
Helping Businesses Since 1952
Free 20-Minute Check
Sound Familiar?
Your Team Is the Glue Between Two Systems.
Business Central knows your customers, orders, and inventory. ServiceNow knows your requests, cases, and jobs. Without a link, people copy between them all day.
Things get missed. Numbers don't match. Customers wait. That's the Work Gap.
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Orders re-typed from a case into Business Central
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Stock checked in one screen and promised in another
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Billing waits until someone closes the loop
What Moves Between Them
What Moves Between Business Central and ServiceNow
We map this with you. These are the most common links.
Orders and Quotes
A request in ServiceNow can become an order in Business Central without anyone re-typing it.
Inventory
Your team sees real stock levels from Business Central before they promise anything.
Billing and Status
When the work is done, Business Central gets what it needs to bill, and status flows back to ServiceNow.
How We Connect Them
Built on Microsoft's Own Connection Points
Business Central has built-in connection points (APIs) made for linking other systems. ServiceNow has its own tools for the other end. We use both, so the link is supported on each side.
Here's how a project usually runs:
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Map what data moves, and which way
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Pick the one workflow that matters most
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Build and test the link with your real data
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Go live, then watch it closely the first few weeks
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Add the next workflow when you're ready
The PTP Way
We Close the Gap First. Then We Build.
Here's how it works, start to finish.
1. Find the Gap
We look at one process. Who asks, who says OK, and where it gets stuck. This is the free Work Gap Check.
2. Fit It to You
We set up ServiceNow around your people and your rules. Not a boxed setup.
3. Connect and Launch
We link it to your ERP and your other tools, test it with your team, and turn it on.
4. Stay With You
We train your people and stay close as you add the next fix.
Works With Your ERP
Keep Business Central. Add What It's Missing.
Already on Business Central or another Microsoft Dynamics system? Keep it. Nothing gets ripped out. We're a ServiceNow partner and we implement and support Microsoft Dynamics, so one team handles both sides. We've helped businesses run their systems since 1952.
The Free Work Gap Check
Bring Us Your Messiest Process.
In 20 minutes, you'll get four things: where your biggest gap is, what it costs you in hours, a simple sketch of the fix with your ERP in it, and a straight answer on whether ServiceNow is right for you. Even if the answer is no.
FAQ
ServiceNow + Business Central
Questions
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Can ServiceNow integrate with Business Central?
Yes. Microsoft Dynamics 365 Business Central has APIs that ServiceNow can connect to. Customer, order, inventory, and billing info can move between the two automatically.
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What data usually moves between Business Central and ServiceNow?
Most often: customers and contacts, orders, inventory levels, and billing status. We map exactly what your team needs during the free Work Gap Check.
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What about Dynamics 365 Finance, Supply Chain, or Dynamics GP?
We work across the Microsoft Dynamics family. If you're still on Dynamics GP, Microsoft is ending support for it, so it can make sense to plan the move and the ServiceNow link together.
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Do we need a separate integration tool?
Not always. It depends on how much data moves and how often. We'll tell you plainly which approach fits your setup and why.
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Who handles the project?
PTP does, start to finish. We're a ServiceNow partner and we implement and support Microsoft Dynamics, so one team owns both sides.
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How do we get started?
Book the free Work Gap Check. In 20 minutes we'll find the handoff that costs you the most and sketch the fix, with Business Central in it.
Ready When You Are
Connect Business Central and ServiceNow the Right Way.
20 minutes. Your messiest handoff. A clear first fix.