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ServiceNow AI Agents

AI That Does the Work, Inside Your Rules.

ServiceNow's AI can take simple requests and handle them start to finish: answer the question, route the ticket, fill in the details. We set it up so it follows your rules and works with your ERP data.

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ServiceNow Partner Acumatica Gold Certified Partner Helping Businesses Since 1952 Free 20-Minute Check
Sound Familiar?

Your Team Spends Its Day on the Easy Stuff.

Password resets. "Where's my order?" "What's our policy on...?" Easy requests eat up hours, and the hard ones wait.

That's the Work Gap AI can close first.

✓ Simple questions answered by hand, over and over
✓ Tickets sorted and routed by a person
✓ Summaries and notes written from scratch
What Changes

What AI Can Take Off Your Plate

Start with simple, low-risk work. Grow from there.

Answer Common Questions

AI answers routine questions using your own policies and records.

Sort and Route

AI reads new requests and sends them to the right person.

Summarize the Case

AI writes a short summary, so the next person doesn't start from zero.

Handle Simple Requests

Routine requests can be handled start to finish, inside the rules you set.

Guardrails First

AI That Follows Your Rules

AI only helps if you can trust it. We set clear limits on what it can do on its own, and what needs a person.

✓ Pick one simple, repeatable request to start
✓ Set the rules: what AI can do, and what needs a person
✓ Connect the data it needs, including your ERP where it helps
✓ Test it with your team before customers see it
✓ Watch the results, then give it the next job
The PTP Way
We Close the Gap First. Then We Build.

Here's how it works, start to finish.

1. Find the Gap

We look at one process. Who asks, who says OK, and where it gets stuck. This is the free Work Gap Check.

2. Fit It to You

We set up ServiceNow around your people and your rules. Not a boxed setup.

3. Connect and Launch

We link it to your ERP and your other tools, test it with your team, and turn it on.

4. Stay With You

We train your people and stay close as you add the next fix.

Works With Your ERP

Keep Your ERP. Add What It's Missing.

Run Acumatica or Microsoft Dynamics? Keep it. Nothing gets ripped out. We're a ServiceNow partner and an Acumatica Gold Certified Partner, so one team handles both sides. No finger-pointing between vendors. We've helped businesses run their systems since 1952.

The Free Work Gap Check
Bring Us Your Messiest Process.

In 20 minutes, you'll get four things: where your biggest gap is, what it costs you in hours, a simple sketch of the fix with your ERP in it, and a straight answer on whether ServiceNow is right for you. Even if the answer is no.

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FAQ

ServiceNow AI
Questions

  • What are ServiceNow AI agents?
    AI features built into ServiceNow that can answer questions, sort requests, summarize cases, and handle simple tasks inside the rules you set.
  • Is it safe to let AI handle requests?
    We start small, with low-risk work and clear limits. Anything outside those limits goes to a person.
  • Do we need ServiceNow already?
    Yes. The AI works inside ServiceNow. We can set up both, starting with the one process that matters most.
  • Can the AI use our ERP data?
    Where it helps, yes. We connect only the data it needs from Acumatica or Business Central.
  • Who sets it up?
    PTP does, start to finish. We're a ServiceNow partner and an Acumatica Gold Certified Partner, so one team handles ServiceNow and your ERP.
  • How do we get started?
    Book the free Work Gap Check. In 20 minutes we'll find the simple work AI could take first and sketch the fix.
Ready When You Are
Put AI on the Easy Work First.

20 minutes. Your most repeated request. A clear first fix.

Book My Free Work Gap Check