Customers and Equipment
Customer, site, and equipment info flows from Acumatica into ServiceNow, so every ticket starts complete.
ServiceNow + Acumatica
Your Acumatica and ServiceNow, Talking to Each Other.
Acumatica runs the money: orders, stock, and billing. ServiceNow runs the work: requests, jobs, and approvals. We connect the two so nobody types the same thing twice. As an Acumatica Gold Certified Partner and a ServiceNow partner, we know both sides.
ServiceNow Partner
Acumatica Gold Certified Partner
Helping Businesses Since 1952
Free 20-Minute Check
Sound Familiar?
Two Great Systems. One Person Stuck in the Middle.
When Acumatica and ServiceNow don't talk, a person becomes the bridge. They copy customer info into tickets. They re-type the parts used on a job. They chase approvals so an order can ship.
That person is your Work Gap. Every hour they spend copying is an hour they aren't helping a customer.
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Customer info typed into ServiceNow by hand
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Parts used on a job keyed back into Acumatica days later
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Invoices waiting on someone to close the loop
What Moves Between Them
What a Good Acumatica Connection Sends Back and Forth
We map this with you. These are the most common links.
Stock and Parts
Your team sees what's in stock before a job starts. Parts used flow back into Acumatica.
Time and Billing
Hours worked and jobs closed flow back, so Acumatica can bill without waiting on paperwork.
Approvals
Purchase requests and credit holds get approved in ServiceNow and land in Acumatica with a record.
How We Connect Them
Built on Acumatica's Own Connection Points
Acumatica has built-in connection points (APIs) that let other systems read and write data safely. ServiceNow has its own tools for talking to outside systems. We use both, so the link is supported on each side.
Here's how a project usually runs:
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Map what data moves, and which way
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Pick the one workflow that matters most
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Build and test the link with your real data
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Go live, then watch it closely the first few weeks
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Add the next workflow when you're ready
A PTP Client Story
LVT Fixed the Money Side First. Now They Run ServiceNow Too.
LiveView Technologies (LVT) builds mobile security units in Utah. Their books and their shop floor ran on separate systems, so people moved data by hand. PTP set them up on Acumatica.
Today LVT runs ServiceNow next to Acumatica. That's the setup this page is about: your ERP for the money, ServiceNow for the work.
"Before Acumatica, you could literally watch inventory change when no one was in the system."
Andrew Gale, CFO and COO, LiveView Technologies (via Acumatica)
What changed after the move to Acumatica, per Acumatica's published story:
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Financial closes 66% faster
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AP and AR processed 50% faster
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The financial close now takes five days
The PTP Way
We Close the Gap First. Then We Build.
Here's how it works, start to finish.
1. Find the Gap
We look at one process. Who asks, who says OK, and where it gets stuck. This is the free Work Gap Check.
2. Fit It to You
We set up ServiceNow around your people and your rules. Not a boxed setup.
3. Connect and Launch
We link it to your ERP and your other tools, test it with your team, and turn it on.
4. Stay With You
We train your people and stay close as you add the next fix.
Works With Your ERP
Keep Your ERP. Add What It's Missing.
Run Acumatica or Microsoft Dynamics? Keep it. Nothing gets ripped out. We're a ServiceNow partner and an Acumatica Gold Certified Partner, so one team handles both sides. No finger-pointing between vendors. We've helped businesses run their systems since 1952.
The Free Work Gap Check
Bring Us Your Messiest Process.
In 20 minutes, you'll get four things: where your biggest gap is, what it costs you in hours, a simple sketch of the fix with your ERP in it, and a straight answer on whether ServiceNow is right for you. Even if the answer is no.
FAQ
ServiceNow + Acumatica
Questions
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Can ServiceNow integrate with Acumatica?
Yes. Acumatica has open APIs that ServiceNow can connect to. Customer, equipment, stock, time, and billing data can move between the two automatically.
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What data usually moves between Acumatica and ServiceNow?
Most often: customers and sites, equipment, stock levels, parts used, hours worked, and approvals. We map exactly what your team needs during the free Work Gap Check.
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Do we need a separate integration tool?
Not always. It depends on how much data moves and how often. We'll tell you plainly which approach fits your setup and why.
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Will the connection break when Acumatica updates?
We build on Acumatica's supported connection points, which are made for exactly this kind of link. Ongoing support can include checking the link after major releases.
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Who handles the project?
PTP does, start to finish. We're an Acumatica Gold Certified Partner and a ServiceNow partner, so one team owns both sides.
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How do we get started?
Book the free Work Gap Check. In 20 minutes we'll find the handoff that costs you the most and sketch the fix, with Acumatica in it.
Ready When You Are
Connect Acumatica and ServiceNow the Right Way.
20 minutes. Your messiest handoff. A clear first fix.