Eastman Music Company (Pomona, CA)

Eastman Music is one of the world’s largest manufacturers of handcrafted musical instruments, including strings, brass, woodwinds, guitars, and percussion. With 14 global entities and brands like Wm. S. Haynes, Backun, and Bourgeois Guitars, Eastman serves professional musicians, schools, and retailers across North America, Europe, Asia, and Australia.
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Headquarters

Charlotte, NC
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Industries

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Apps Replaced

NetSuite and QuickBooks
 

 

  • Challenges
  • Solution
  • Outcome
  • Challenges

    1. Fragmented Systems & IT Strain
    • Legacy Sage 100 crashed frequently and couldn’t scale across global entities
    • Each company operated in separate databases, complicating intercompany transactions
    • A single internal IT resource and external partner struggled to maintain connectivity

     

    1. Manual Processes & Limited Visibility
    • Production, inventory, and shipping relied on manual inputs and retroactive updates
    • Lack of real-time data hindered decision-making and slowed  client service
    • Scrap tracking and material substitutions were tedious and error-prone

     

    1. Complex Global Operations
    • 14 companies across multiple countries required multi-currency, multi-language support
    • Distribution centers and manufacturers had overlapping workflows and fulfillment models
    • Shopify integration was critical for one brand, but legacy systems couldn’t support it

     

    1. Growth Constraints & Acquisition Bottlenecks
    • Rapid expansion through acquisitions strained outdated infrastructure
    • Adding new entities was slow and disruptive, risking business continuity
    • Reporting and forecasting were delayed, impacting delivery performance

  • Solution

    Acumatica Manufacturing Edition Eastman Music selected Acumatica for its flexible, cloud-native architecture, usage-based pricing, and open API structure. The platform unified 14 companies under one ERP, enabling intercompany transfers, real-time visibility, and seamless integration with Shopify. Partner Integrated Systems Solutions led the phased implementation, completing all deployments in just two years—even as Eastman continued acquiring new brands.

  • Outcome

    1. Unified Platform & Global Visibility
    • All 14 entities now operate on a single ERP with shared financials and operations
    • Executives access real-time data across regions, improving strategic decisions
    • Intercompany transactions reduced from days to seconds

     

    1. Streamlined Operations & Productivity Gains
    • Automated production, inventory, and warehouse workflows saved countless hours
    • Scrap tracking, material substitutions, and container receiving were simplified
    • Employees personalize dashboards and reports without needing developers

     

    1. Faster Fulfillment & Improved Customer Experience
    • Shipping times dropped from 10 days to same- or next-day for many products
    • Customer service teams now track inventory and order status in real time
    • Forecasting accuracy improved, boosting on-time delivery and customer satisfaction

     

    1. Scalable Infrastructure for Continued Growth
    • New acquisitions are onboarded in a day with zero disruption
    • Shopify integration supports e-commerce expansion
    • Executives can manage global operations 24/7 from anywhere

Here’s What Our Clients Are Saying

Discover firsthand experiences from our satisfied clients, showcasing how our services have helped them achieve their business goals and growth. Hear their success stories and see the results for yourself!
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    "It seems like Acumatica is on the rise, growing, and progressive with an open-source type community where we don't feel we are put into a bucket, and that the company would grow with us." Working with Premier Tech Partners, TRA Snow & Sun tripled its revenue, reduced complex order lead times from 3.5 weeks to just 10 days, and eliminated the manual paper processes that had been causing production delays across its manufacturing operations.

    Jacob Anderson

    TRA Snow & Sun, CFO

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    "Acumatica's ability to push and pull data has been phenomenal." Partnering with Premier Tech Partners, LVT connected its disconnected financial and manufacturing systems into one unified platform, slashed financial close time from 15 days to just 5, and scaled from 75 to over 230 employees — all without hiring additional accounting staff. Cloud access through Acumatica also kept the team running seamlessly throughout the pandemic.

    Andy Gale

    LiveView Technologies, CFO & COO

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    "We can now better track a product as it goes through the entire process. Building formulas and handling our bills of materials is a lot better than doing it with Excel. Now we do it once and it's right." With Premier Tech Partners guiding the implementation, Trace Minerals grew revenue 6-fold, saw sales surge 50% in 2023, and replaced paper-based quality workflows with an integrated system spanning manufacturing, testing, and compliance.

    Kelly Jones

    Trace Minerals, Director of Regulatory & Quality

  • rating star image

    "Premier Tech Partners has demonstrated a deep understanding of our business and has taken a truly hands-on, boots-on-the-ground approach to helping us maximize our use of Acumatica." Their team spent time onsite at the manufacturing plant and distribution center, conducted detailed walkthroughs with each accounting team, and actively advocated for enhancements on Acumatica's technology roadmap. PTP also introduced strategic ISV partners that elevated and expanded operations across Summit.

    Jason Johnson

    Quick Quack Car Wash, Co-Founder & CEO