CoachComm (Auburn, Alabama)
Headquarters
Apps Replaced
- Challenges
- Solution
- Outcome
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Challenges
- Manual MRP & Inventory Overload
- MRP was managed manually via spreadsheets, requiring a full-time employee
- Inventory ballooned due to fear of stockouts, tying up cash and warehouse space
- Complex assemblies with up to 25 component levels made planning nearly impossible
- Disconnected Legacy Systems
- Four standalone systems (Southware, Infor CRM, Agile, Oracle) lacked integration
- Data inconsistencies across platforms caused reconciliation headaches
- Sales, support, and service teams had no shared visibility into client or inventory data
- Inefficient Sales & client Service Workflows
- CRM lacked access to inventory, shipping, and support ticket data
- Sales reps spent excessive time tracking orders and converting part numbers manually
- Customer service teams couldn’t view service history without chasing down technicians
- Limited Visibility & Decision-Making
- Executives lacked real-time financial and operational data
- Manual reporting delayed insights and hindered strategic planning
- Shipping and supply chain teams operated without lead-time tracking or forecasting tools
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Solution
Acumatica Advanced Manufacturing Edition CoachComm selected Acumatica for its end-to-end visibility, flexible licensing, and seamless integration with third-party apps like Starship. Partner Copious Solutions led the implementation, supported by EVP Alan Walker, who unified 30 years of legacy data. The result: a smooth go-live with zero downtime and a fully connected platform tailored to CoachComm’s manufacturing complexity.
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Outcome
- Streamlined Operations & Time Savings
- Automated MRP eliminated 8 hours of daily spreadsheet work
- Repetitive tasks were digitized, boosting productivity across departments
- Real-time dashboards and intuitive search functions accelerated decision-making
- Unified Data & Cross-Team Visibility
- All departments now operate on a single platform with harmonized data
- Sales, support, and service teams share insights, improving customer experience
- CRM, inventory, shipping, and service data are accessible in one place
- Smarter Inventory & Supply Chain Management
- Inventory carrying costs dropped 15% through better planning and forecasting
- Lead times are now tracked by vendor, enabling batch optimization and cost savings
- Starship integration improved shipping visibility and rate shopping
- Scalable Platform for Future Growth
- Multi-tenant functionality supports separate divisions without added complexity
- Easy data import/export and personalization empower users at every level
- CoachComm is expanding with e-commerce, mobile expense tools, and a customer portal
Here’s What Our Clients Are Saying
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"It seems like Acumatica is on the rise, growing, and progressive with an open-source type community where we don't feel we are put into a bucket, and that the company would grow with us." Working with Premier Tech Partners, TRA Snow & Sun tripled its revenue, reduced complex order lead times from 3.5 weeks to just 10 days, and eliminated the manual paper processes that had been causing production delays across its manufacturing operations.
Jacob Anderson
TRA Snow & Sun, CFO
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"Acumatica's ability to push and pull data has been phenomenal." Partnering with Premier Tech Partners, LVT connected its disconnected financial and manufacturing systems into one unified platform, slashed financial close time from 15 days to just 5, and scaled from 75 to over 230 employees — all without hiring additional accounting staff. Cloud access through Acumatica also kept the team running seamlessly throughout the pandemic.
Andy Gale
LiveView Technologies, CFO & COO
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"We can now better track a product as it goes through the entire process. Building formulas and handling our bills of materials is a lot better than doing it with Excel. Now we do it once and it's right." With Premier Tech Partners guiding the implementation, Trace Minerals grew revenue 6-fold, saw sales surge 50% in 2023, and replaced paper-based quality workflows with an integrated system spanning manufacturing, testing, and compliance.
Kelly Jones
Trace Minerals, Director of Regulatory & Quality
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"Premier Tech Partners has demonstrated a deep understanding of our business and has taken a truly hands-on, boots-on-the-ground approach to helping us maximize our use of Acumatica." Their team spent time onsite at the manufacturing plant and distribution center, conducted detailed walkthroughs with each accounting team, and actively advocated for enhancements on Acumatica's technology roadmap. PTP also introduced strategic ISV partners that elevated and expanded operations across Summit.
Jason Johnson
Quick Quack Car Wash, Co-Founder & CEO
